The lead can be unprofessional at times, and I don't mean joking here and there to lighten the mood, I mean there is not much support given by them. The QA area especially is the worst position to be in, the lead is in a different country and doesn't communicate well nor do they understand the information given by them. The company tends to make a lot of promises that never get fulfilled, this is due to how unorganized they are and lack of communication. I will admit they can be pretty lenient when it comes to attendance, but because they keep losing agents, supervisors, and QAs.
![atento pessoas on line atento pessoas on line](https://eucontador.com.br/wp-content/uploads/2016/01/contabilidades-de-baix%C3%ADssimo-valor.jpg)
Look, the job is okay as an agent but not for long due to the constant changing of information and misinformation spread by different people. The reasons I'm leaving this contractor are its underpaid salary cap, no advancement, poor benefits, negative work/life ba. The tasks themselves are fine if your training took. Very sterile environment for "security" to the point of it being a juvenile treatment of adults. When they first hired me they were misleading about the pay. Smallest infractions are kept and recorded and you can be fired at a drop of a hat. You received 2 fifteen minute breaks and a 45 minute lunch. Other independent travel and corporate agencies paid upwards of 4 dollars more per hour. Not the best pay for this type of position. Having worked native Saber before, Saber "Red" had its own concise processes. Sometimes it was mundane and tedious and other times some problems took several hours to resolve. The expectation was working about 80 reservations in an 8 hour shift. Work was done in shifts and my responsibilities included working reservations that were placed in different Saber ques for troubleshooting during graveyards. We provided reservation services for several major banks and their points client membership. Having worked for Travelocity and AMR prior, I found this operation somewhat efficient but wanting due to the contractors unwillingness to pay and retain experience for ticketing and fulfillment. I can't speak for all its contracts except the one I worked for. moreĪtento is a customer service company that has offices and call centers in several countries.
![atento pessoas on line atento pessoas on line](https://www.callcenter.inf.br/images/materias/Top_Employers_2020_Atento_Callcenter_novo.jpg)
Unfortunately, management never hears the feedback from those specific customer.
![atento pessoas on line atento pessoas on line](https://st3.depositphotos.com/3258807/18435/i/1600/depositphotos_184352164-stock-photo-mindful-grandparent-playing-with-little.jpg)
In all honesty, the most enjoyable part of the job would be being recognized by some of the customers that you are doing your job right, that they were assisted correctly and they are pleased with what you did to resolve their issues. But I guess that is part of every job you can't always be able to please everybody at once. The hardest part of the job is trying to be as nice and friendly with customers as you possibly can and being cursed at when you can't assist them the way they want. However, management is not very well organized they are never coordinated and each provide different information, whenever customer service representatives need help, they are hardly available to assist, they demand to show concern and empathy with customers when they do not do the same for their employees and are constantly looking to protect themselves and never care about the interests or the health of their employees, which I find to be completely unacceptable. My coworkers are amazing because they go throught the exact same thing as I do and we can relate very well to the strains the job creates. A typical day at work includes dealing with different kinds of customers and different attitudes that might cause a strain emotionally and physically I learned that you need to be able to react in front of any situation as positive as you can and not let those attitudes get in the way of being able to do your job.